Window Troubleshooting FAQs
Interior condensation is typically not an issue with Sunrise windows. It is a result of a variety of factors inside or outside the home, and usually occurs during winter. To learn more about interior condensation, click here.
Exterior condensation is typically not an issue with Sunrise windows. It is a result of a variety of factors inside or outside the home, and usually occurs during summer. To learn more about exterior condensation, click here.
Fog in between window glass may be a sign of seal failure. To learn more about condensation between glass panes, click here.
Various factors can cause a window to stick. For vinyl windows, the culprit is more often than not dirt buildup or a lack of lubrication in the points where the sash or panel comes into contact with the frame.
To fix this issue, thoroughly clean the tracks and frame before using a clean cloth to apply a silicone lubricant.
The Pivot bar on the sash is not properly placed inside the frame shoe. Try tilting the sashes back down and take it out of frame by holding the sash at a 90 degree angle from the frame and lifting directly upward. Return it to the frame making sure that the metal pivot bars on the corners are fully engaged in the frame shoe. If you have further trouble, contact your local Sunrise Dealer.
The first step is making sure that both sashes are pushed all the way into the frame pocket. If you experience this right after cleaning your windows, make sure that you reinstalled the sashes correctly. If you are still experiencing issue you should contact your dealer/installer and finally if they are not available please contact us through our website.