Frequently Asked Questions – Windows

Window Installation FAQs

Sunrise Windows & Doors has dealers in 39 states and Ontario, Canada. All of them are proud to offer the most beautifully crafted, best built and energy efficient products available in the market today. Please use the form on the dealer locator page to contact your nearest dealer.

To maintain their industry-leading performance, Sunrise windows need to be installed square and level, with a suitable water barrier. If your windows are not installed with these requirements, as a professional would do, it may lead to damage to not only your window, but additionally to your home. Your Sunrise window warranty will also be voided if the window is improperly installed. See “installation matters.”

Your Sunrise windows will be installed by highly trained and certified Sunrise installers that will ensure that your installation is done properly. Windows can be installed in either a full frame or insert replacement process depending on how much damage is surrounding your old windows. For optimal performance, Sunrise recommends a full frame replacement.

Interested in learning more? Visit our Installation Instructions page for complete installation instructions. Sunrise does not recommend our products be installed by an uncertified professional. If you choose to install yourself, it is important to note Sunrise does not distribute direct to homeowners, so you will still need to contact a dealer to purchase your windows.

The time it takes to complete the installation of your replacement windows depends on some different factors. How long it takes for the removal of your old window, the kind of window you purchased, whether any additional equipment is required or any issues with the property will all affect the duration of installation. Your certified installer should be able to give you an estimate on how long the project will take.

The exact cost of a Sunrise window installation will depend on the kind of window you purchase and the type of installation needed. Furthermore, the area where you live will affect the cost. The energy efficiency of the windows will help you save on utility bills, making the overall cost less in the long run. Contact your local Sunrise Windows & Doors dealer for a free estimate.

Someone from your home will need to be there to let us in the house and answer any questions we may have. Part of the installation process necessitates we go inside your home to set your window according to our high standards. Your window will be installed by a highly trained professional that will respect your home, leaving the site clean.

The installation of your Sunrise replacement window will be performed with the greatest care and respect for your property. Our dealers take precautions to prevent damage to your home, as well as prevent the need to repaint or repair of your interior or exterior walls. Consult your local Sunrise Dealer about any concerns you may have about your installation.

To ensure your replacement window is properly installed and has maximum energy efficiency, it needs to be insulated, anchored, and sealed to protect the window from air and water infiltration around the frame. To accomplish this, your Sunrise installation team needs to be able to get to both the outside and inside of the window.

Please remove curtains, blinds or other any window treatments. Also, have your security company remove any security sensors if you have them. Please move furniture or anything else in the way to make a clear path to the windows that are being replaced. It is also a good idea to take down any pictures or wall decorations close to the window as they could fall during removal of the old window or the installation of the new one.

No. Our authorized dealers are trained to install windows and doors with as little disturbance to your home as possible.

Dealers will often use protective coverings such as drop cloths or plastic sheeting to cover your floor and furnishings at and near the work area.

Cleanup and disposal of your old doors is written into your contract. As with any home improvement project, it is typically the contractor’s responsibility to dispose of all project-related debris and to provide all the equipment necessary for cleanup (such as a dumpster, wet/dry vacuum and heavy-duty garbage bags).

Window Operation FAQs

To operate tilt-in double and single hung sashes:

  1. Unlock the sash locks.
  2. Raise the lower sash at least 2 or 3 inches.
  3. Release both tilt latches and pull the top of the sash toward you.
  4. To tilt in the top sash (not applicable to single hung windows), first tilt in the lower sash, then repeat steps 2 and 3 for the top sash.

To operate tilt-in sliders*:

  1. Unlock the sash locks.
  2. Slide the inner sash at least 2 or 3 inches toward the center.
  3. Release both tilt latches and pull the center side of the sash toward you.
  4. Repeat steps 2 and 3 for the other sash.

*Tilt-in sliders are not made to vent; the tilt-in function is for cleaning only.

To remove lift-out slider sashes:

  1. Unlock the sash locks.
  2. Slide the inner sash toward the center.
  3. Lift the sash up, removing the bottom first, and bring into house for cleaning.
  4. Repeat steps 2 and 3 for the outside panel.

To remove lift-out slider sashes:

  1. Unlock the sash locks.
  2. Slide the inner sash toward the center.
  3. Lift the sash up, removing the bottom first, and bring into house for cleaning.
  4. Repeat steps 2 and 3 for the outside panel.
Window Troubleshooting FAQs

Interior condensation is typically not an issue with Sunrise windows. It is a result of a variety of factors inside or outside the home, and usually occurs during winter. To learn more about interior condensation, click here.

Exterior condensation is typically not an issue with Sunrise windows. It is a result of a variety of factors inside or outside the home, and usually occurs during summer. To learn more about exterior condensation, click here.

Fog in between window glass may be a sign of seal failure. To learn more about condensation between glass panes, click here.

Various factors can cause a window to stick. For vinyl windows, the culprit is more often than not dirt buildup or a lack of lubrication in the points where the sash or panel comes into contact with the frame.

To fix this issue, thoroughly clean the tracks and frame before using a clean cloth to apply a silicone lubricant.

The Pivot bar on the sash is not properly placed inside the frame shoe. Try tilting the sashes back down and take it out of frame by holding the sash at a 90-degree angle from the frame and lifting directly upward. Return it to the frame making sure that the metal pivot bars on the corners are fully engaged in the frame shoe. If you have further trouble, contact your local Sunrise Dealer.

The first step is making sure that both sashes are pushed all the way into the frame pocket. If you experience this right after cleaning your windows, make sure that you reinstalled the sashes correctly. If you are still experiencing issue you should contact your dealer/installer, and finally if they are not available, please contact us through our website.

Why Choose Sunrise?
When innovation meets artistry, great things happen

We take a great deal of pride in the quality of our products and the workmanship that goes into them. Our windows won’t just give you an amazing view—they’ll enhance the way you see the world around you.

See the Sunrise Difference
Custom designed & Crafted in The USA
Homegrown and handcrafted, from our family to yours

From using responsibly sourced materials to recycling vinyl and aluminum scrap created by our manufacturing process, we’re constantly on the lookout for ways to make our products and processes as sustainable as possible.

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Limited Lifetime Warranty
Comprehensive coverage to ensure complete peace of mind

Sunrise windows are expertly engineered and meticulously crafted to provide many years of reliable performance. However, if any part of your new windows does not live up to our quality standards, we’ll be happy to replace it.

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Our Happy Clients

I had Sunrise Windows installed in my home in 2000. We started noticing some of the wood lament on the windows started peeling. Sixteen years later, Sunrise honored their warranty and replaced every window. This is a stand-up company.

Temperance, MI

A company that honors their warranty! I had their windows since 1996 and the company still honors my warranty. Great windows. Great company. Thank you Sunrise!

Chicago, IL

I purchased Sunrise Windows last year for a house I was flipping. I believe the windows were a big reason the house sold for nearly 100% of the asking price. This is a great company. I would recommend this company's products to anyone.

Toledo, OH

I had ALL my windows and both doors replaced at the same time to my older (built in 1958) home by the folks at Sunrise and am very satisfied with the selection, service and installation! I’d recommend Sunrise to anyone renovating their older home.